The Bar offers as a valuable, no-charge member benefit, the Client Relations Handbook in the For Members area at www.nhbar.org under Member Services & Benefits.

The “Client Relations Handbook” is chock-full of pointers, procedures and sample forms to help you and your staff handle clients with care, compassion and efficiency. The handbook contains items such as Telephone & Office Procedures; Calendar Control; Client Intake Information, Letters and Forms; Fee Agreements; Billing Forms, Samples of Legal Service Contracts to Client Communications; and File Retention guidance. 

This publication can help you make your practice more profitable and your clients more satisfied, and help keep you out of trouble from Bar complaints or malpractice lawsuits.

Did you also know… The New Hampshire Bar Association provides permission for  any of the materials in the handbook to be reproduced in whole or part and/or to be amended or adapted to suit the needs of lawyers for use in their offices and/or for distribution to clients.  The documents and information contained in this publication may not be reproduced commercially for sale at a profit.

If you would like to access the Client Relations Handbook simply go to: www.nhbar.org and click “For Members,” enter your username and password, select “Member Services & Benefits,” and you will find the “Client Relations Handbook” under the “Law Practice Info.” If you have questions or comments about this publication, please contact Rose Anocibar, Member Services Coordinator at ranocibar@nhbar.org or call the NH Bar Association at 603/224-6942.

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New Hampshire Bar Association
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phone: (603) 224-6942 fax: (603) 224-2910
email: NHBAinfo@nhbar.org
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