Summary: Client intake and attorney referral for NHBA’s Lawyer Referral Service (LRS) call center, as well as clerical and other tasks supporting the LRS Full-Fee and Modest Means programs. Approximately 75% of time is spent on phone receiving referral requests. Provides administrative support for Free Legal Answers-NH and LawLine programs.
Duties and Responsibilities include, but are not limited to, the following.
Direct Communication with People Seeking Referrals and Legal Assistance
- Answer telephone calls from public; inputs caller information in LRS database; makes referrals to panel attorneys or other resources as appropriate
- Retrieve and respond to voicemails
- Review and respond in a timely and helpful manner to e-mails and mail
Direct Communication with Panelist Attorneys
- Ensure that panelists have adequate liability insurance
- Assist with LRS panelist renewal billing
- Follow-up on deferred cases
- Communicate feedback to panelist attorneys.
Collaboration with Other NHBA Staff
- Attend department and company-wide meetings.
Miscellaneous Administrative Work
- Filing/clerical/proofreading/scanning work as required
- Assist with attorney disposition reports
- Assist with attorney applications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, company communications or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Essential and Preferred Software Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office , forums, and database software (must be able to learn and work with The Associate membership database).
Education/Experience:
HS Diploma/GED, associate degree preferred, and two to four years related experience and/or training preferred, but not necessary.
Certificates and Licenses:
Valid driver’s license and access to an insured vehicle is required
Knowledge, Skills and Other Abilities:
- High level of multi-tasking ability
- Ability to prioritize
- Flexibility in time, attitude, and outlook
- Customer and member service motivation
- High level of good judgment
- High level of diplomacy and sensitivity when dealing with co-workers
- Ability to cope under stressful conditions
- Ability to boil down information to communicate essentials quickly and effectively
- Appreciation for value of lawyers and legal system
- Commitment to quality
- Pleasant and Professional in attitude and demeanor
- Dependable
- Organized
- Conscientious
- Team Player
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand, and stoop. The employee must occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
To apply, send cover letter and resume to employment@nhbar.org