New Hampshire Bar Association
The NH Bar Association (NHBA) is a statewide professional association that supports members of the legal profession and their service to the public and justice system. The NHBA is a unified bar association, meaning that bar association membership is mandatory for all those licensed to practice law in the State of New Hampshire. In addition to providing an array of services and benefits to its members, the NH Bar Association facilitates open and continuing dialogue among lawyers, the courts and other justice system stakeholders while acting as a resource for all those interested in advancing a just society. NHBA’s Business Operations Department supports all departments and affiliates at the NH Bar Center. The NH Bar Association also works to increase access to justice in New Hampshire through its Lawyer Referral and Law Related Education programs, as well as through its support of NHBA’s charitable arm, the NH Bar Foundation.
The NH Bar Association offers a comfortable working environment with a strong compensation package.
Working hours are Monday – Friday, 8:30 am – 5 pm (37.50 hours weekly)
The Lawyer Referral Service Coordinator is a key member of NHBA’s Marketing, Communications and Member Outreach Department. This position coordinates a variety of legal access programs for the NHBA including the Lawyer Referral Service (Full Fee and Modest Means), LawLine, and Free Legal Answers-NH programs. This position’s daily activities include interfacing with the public, recruiting, and supporting NHBA members within the these programs and overseeing the programs’ support staff. Recent supervisory experience is required.
This position’s daily activities including interfacing with the public, recruiting and supporting the Association members within the these programs and overseeing programs support staff. This is a 100% in-office position and only local candidates will be considered.
Essential Duties and Responsibilities include, but are not limited to, the following:
- Respond to requests for legal information from the public and make referrals to panel attorneys or other resources
- Train and oversee program support staff
- Recruit LRS panel attorneys and respond to panel attorney needs
- Develop procedures and system for programs
- Administer program fees
- Respond to client grievances and elevate to Director/Committee when needed
- Work with Director of Marketing, Communications and Member Outreach to manage online presence via social media and NHBA website
- Compile and track program statistics
- Assist with program marketing to NHBA members and the public
- Assist with program budgeting and financial projections
- Liaison to LRS Committee
- Monitor LRS trends/update Director
- Outreach to attorneys at Bar events, meetings, CLEs, etc.
- Track case statuses and percentage fees. Follow up on delinquent reports from panel members.
- Determine client financial eligibility for programs
- Keep current with legal practice trends and key changes in the law to develop new practice panels
- Write LRS Newsletter to Panel Members
- Keep up to date on community resources and other legal service programs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Speaking a foreign language, particularly Spanish, is a plus.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Outlook, Excel, database software; association management software; and Microsoft Office.
BS/BA Degree, Paralegal Degree/Certificate or equivalent experience. JD preferred; otherwise, min. 6-8 years’ experience as a paralegal in a legal setting is required.
Valid driver’s license required.
Personal Qualities and Attributes:
- High level of multi-tasking ability
- Ability to prioritize
- Flexibility in time, attitude, outlook, and with dealing with volunteers
- Works well independently
- Collaborates well with others
- Customer and member service motivation
- High level of good judgment and confidentiality
- High level of diplomacy and sensitivity when dealing with aggressive members and public
- Ability to cope under stressful conditions
- Ability to boil down information to communicate essentials quickly and effectively
- Appreciation for value of lawyers and legal system
- Commitment to quality
- Bi-lingual (English/Spanish) is a plus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
How to Apply:
Please email cover letter and resume to firstname.lastname@example.org