Bar News - July 7, 2006
Firm Culture Audit
By: Suzanne Rose
Is your firm exposed to potential problems because of the culture you and other firm owners have created? To find out, take a look at the 10 statements below. If your firm cannot affirmatively answer each of these statements, you have work to do.
1. My firm has a long-term view as to the development of our practice.
2. My firm has an effective governing structure with the necessary authority to insure compliance with the firmís policies and procedures by everyone, even the highest grossing partner.
3. We are (I am) intentional about the cases and clients I agree to represent.
4. I live within my means.
5. My firm lives within its means.
6. The firmís culture allows for communication between owners and employees about matters that affect the firm or the firmís clients without fear of retaliation.
7. I have confidence that all of the lawyers in my firm are competent in their areas of expertise, appropriately refer and delegate work, thoroughly prepare for each matter and rarely procrastinate in completing tasks.
8. Our firmís compensation structure is fair, easy to understand, simple to calculate and rewards behavior that enhances and grows our practice.
9. My firm adequately trains and supervises its legal and non-legal staff.
10. My firm (I) values our client relationships and is focused on insuring their satisfaction with the quality of our work and service.