Bar News - November 3, 2006
State Web Site Accepts Consumer Complaints Online
NH Attorney General Kelly Ayotte has announced that the Consumer Protection and Antitrust Bureau is accepting consumer complaints electronically through the Department of Justice’s Web site. The site can be reached from the Department of Justice’s homepage at http://www.doj.nh.gov/ by clicking on “Consumer Protection.” The online complaint form can be accessed by clicking on “filing a consumer complaint.”
The Attorney General’s Consumer Protection and Antitrust Bureau receives and responds to thousands of written complaints from consumers in New Hampshire and other states. During the last biennium, more than 6,500 written complaints were received and processed. Many of the complaints are handled through the Bureau’s voluntary mediation program, which was initiated in 1992.
In the last biennium, approximately 4,100 cases were referred to the mediation program. Total restitution recovered for consumers in the form of money, goods, or services was approximately $581,369.00.
Consumers with questions can also contact the bureau’s consumer hotline toll-free at 1-888-468-4454 weekdays from 8:00 a.m. to 5:00 p.m. Written complaints can be submitted either electronically through the Web site or via hardcopy by downloading and printing a consumer complaint form and sending it to the bureau.