Bar News - April 20, 2007
Front Desk Coordinator Knows ‘a Little’ about ‘a Lot’
By: Beverly Rorick
Kathleen St. Louis, already a familiar face to NH Bar members as administrative assistant to NH Bar Executive Director Jeannine McCoy, has recently taken on the responsibilities of front desk coordinator. As such, Kathy greets visitors and members as they come to the Bar for various meetings and other functions. She also answers and routes telephone calls and schedules the Bar’s conference rooms for seminars and meetings. In addition, she schedules the small meeting rooms, of which there are two, for individual member use. Members are encouraged to use these rooms for meetings with clients—or to do some catching-up while in the Concord area. Each has computer/Internet access.
Another new effort to make life easier for members is the member hotline, which has made switchboard use much more efficient for both the front desk coordinator and for Bar members. “Now the front desk coordinator can tell immediately when a call is from a member, and give it the highest priority,” says Kathy. “A designated line [603-715-EASY] lights up when a member calls and by using this line, a member can bypass the message tree and speak to the operator at once.”
The EASY line helps members save time in most instances. If, however, the coordinator is already on another call, the EASY line will revert to the message tree and the caller may then press the proper extension by listening to the directory.
Kathy also accesses the in-box for the Website e-mail address (firstname.lastname@example.org) and reviews the contents; she then replies to the online mail or routes it to those individuals best equipped to answer it.
Part of Kathy’s day is still spent working for the executive department. When not on duty at the front desk, she performs some of her former responsibilities for the department, helping to maintain the director’s calendar; purchasing office supplies for the association; managing requests for mailing labels; tracking local/county bar leadership and meetings—and working on special projects that can withstand frequent interruptions. When time permits, because of her knowledge of the executive department’s many functions, she lends a hand wherever her expertise is needed.
“Kathy’s experience, knowledge and professionalism are a real asset to members and to others contacting the NHBA, as well as to the staff,” said McCoy. “The myriad activities and services offered here require the front desk coordinator to know ‘a little’ about ‘a lot’. I miss Kathy’s daily assistance, but everyone is benefiting from her role now.”
Married with two children, Kathy has five grandchildren, for whom she sews extensively. She loves to read—when she has the time. She is also regent for the Concord area Catholic Daughters of the Americas, a charitable organization which, among other things, outfits each new baby born to the Pregnancy Care Center in Concord, a non-profit resource center.