Bar News - November 13, 2009
Corporate Counsel Group Unveils Value Index
By: Eric Cook
At its annual meeting last month, the Association of Corporate Counsel unveiled an online report card for evaluating law firms to address a perceived gap between the cost of legal services and the value corporate clients receive.
The ACC Value Index is essentially a report card on outside counsel. Accessible only to members of ACC, it is a client satisfaction measuring tool where a member can log onto the Value Index and fill out an online evaluation of a law firm. Firms are graded on a five-point scale (1 is Poor and 5 is Excellent) on criteria involving legal expertise, efficiency/process management, responsiveness/communication, predictable cost/budgeting skills, and results delivered/execution. And there’s the ultimate question: Would you hire this firm again? And evaluators can add specific comments.
The ACC website at www.acc.com has sample pages that show how the ACC Value Index works and how the evaluations are presented (firm, attorney and reviewer names are not real).
ACC, the bar association for in-house counsel, has more than 25,000 members in 70 countries, and 47 regional chapters in the US. The chapter that includes New Hampshire is the Northeast Chapter, based in Boston. The ACC offers all the amenities that state bars offer its members with the added focus on in-house practice.
On the ACC website, members can access an extensive library of information created by in-house counsel for the benefit and education of in-house counsel. If you are not a member already and are interested, or you just want more information, check out www.acc.com.
Next year’s ACC meeting will be in San Antonio, TX, from Oct. 24 to 27, 2010.
Eric D. Cook, an in-house attorney and a member of the Bar News Editorial Advisory Board, attended the ACC Annual Meeting in Boston. He can be contacted at firstname.lastname@example.org.