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Bar News - September 20, 2013

Court's Corner: Nashua and Ossipee Superior Courts to Join Call Center

The Circuit Court Call Center staff gathers for a photo when the center first opened. New staff will join the call center to handle superior court calls and inquiries.
Hillsborough County-South and Carroll County superior courts are scheduled to join the court’s centralized call center at the Administrative Office of the Courts in Concord on Sept. 24.

The remaining superior courts will be added over the next four months, with the changeover to centralized call-answering scheduled for completion by Dec. 18.

The call center has personnel specifically assigned to handle superior court calls, and the court has developed information resources to help handle inquiries. The call center agents have spent time shadowing clerks and staff in the superior court. Before each court joins the call center, the staff in these courts will have visited the call center and will observe agents handling calls.

“Our goal is to ensure that call center and court staff feel they are a team and have an understanding and appreciation of the important work they are all doing,” said Brigette Siff Holmes, call center administrator.

Like calls to specific court staff in the Circuit Court, calls to superior court staff will be put through to court locations by the staff at the call center, with the goal of as little delay or hold time as possible.

Receiving Calls from Courts

Since the transition of the Circuit Court to one phone number for all locations (1-855-212-1234), all Circuit Court phones have become private lines. For this reason, all outgoing calls from Circuit Court locations show up on caller ID as “Blocked.” These calls are not received by parties that have enabled an anonymous call rejection feature on their phones.

If your phone is set up to block private numbers, all calls from Circuit Court clerk’s offices will now be blocked. Many Superior Court numbers are already private, and by Jan. 1, all will be private. If your phone is set up to block private numbers, and you need to receive calls from the courts, you will need to deactivate the blocking feature or provide a number to the courts that will accept calls from private numbers.

For Fairpoint landlines (Centrex Plus business service), press *87 to deactivate anonymous call rejection. For other carriers, please contact your service provider for instructions on deactivation.

If you are in doubt about the status of any meeting, please call the Bar Center at 603-224-6942 before you head out.

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