Department: Professional Development
Reports To: Professional Development Director
FLSA Status: Exempt; Full-Time
Summary: The Member Engagement Coordinator supports the NHBA Substantive Law Sections (Sections) membership and assists with Professional Development and continuing legal education (CLE) functions.
Duties and Responsibilities include the following. Other duties may be assigned.
Essential Responsibilities:
- Works with Section officers to schedule, coordinate, and prepare for meetings, including all logistics, notification to members and subscribers, and material and equipment preparation.
- Ensures that Section meetings with a CLE component comply with guidelines for NH Minimum Continuing Legal Education/NH Supreme Court Rule 53 (NHMCLE) and NHBA CLE; presents proposals for CLE courses to the CLE Committee; routinely collaborates with the CLE Coordinator.
- Collaborates with Registrar regarding Section member’s registration and reporting and conducts post-program evaluations.
- Supports and coordinates ongoing Section projects and timelines and communicates with appropriate Section members.
- Monitors, reviews, fact-checks, revises, and ensures member contributions are posted to appropriate online ‘Sections’ Forums.’
- Serve as staff liaison to the new AI committee.
- Serves as backup to Coordinator for technical administration of in-person programs and webcasts
- Records live programs and webcasts with streaming to InReach
- Administers Zoom meetings to accommodate hybrid 2-way communications for all participants and faculty
- Tests and updates all equipment and software to consistently provide the best recording and streaming possible
- Operate AV equipment in the New Hampshire Bar Center Seminar Room
- Develops, plans, and posts engaging content on social media platforms to promote continuing legal education programs
- Manages and maintains a content calendar to ensure timely, consistent, and organized promotion of upcoming programs
Additional duties:
Promotes forum usage
Coordinates Section Officer election results
Provides Section Chair orientation, communication, and education as necessary
Maintains website Section calendar and individual Section web pages with all Section-related activities, including meeting and chair information
Coordinates Section activities with the Professional Development Director and reviews Section invoices for Director approval
Tracks Section expenses for budget purposes. Assists in the preparation of the annual departmental budget. Notifies the Professional Development Director of any Section projects or anticipated activities that may require the involvement or action of the Board of Governors
Applies knowledge of organization, programs, products, and services to efficiently assist members and respond to inquiries and complaints in a diplomatic manner
Collaborates on any marketing needs with designated MarCom staff
Cross-trained to run the Lower-Level Seminar Room technology in the CLE Coordinator’s absence
Cross-trained in and supports as needed the following tasks:
- Enters registration in Associate and processes invoices and payments for on-site, day-of-event registrations.
- Process cancellations and refunds for live seminars.
- Creates and sends departmental mailings via Constant Contact.
- Processes payments for ‘CLE Club.’
Performs other duties as designated by the Director of Professional Development.
Non-Essential Duties:
Provides copies of child support guidelines to members
Works with the Title Standards Committee to post drafts, notices, and final revisions to standards
Professional Development video conferencing system “super – user”. Expected to assist members of the department with training and troubleshooting of the video conferencing system
Qualifications:
To succeed in this job, an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret multiple instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should know Microsoft Office Suite, forums, and database software (must be able to learn and work with The Associate membership database).
Education/Experience:
HS Diploma/GED, Bachelor’s degree preferred, and two to four years related experience and training.
Certificates and Licenses:
A valid driver’s license and access to an insured vehicle are required.
Knowledge, Skills, and Other Abilities:
- High level of multi-tasking ability
- Ability to prioritize
- Flexibility in time, attitude, outlook, and dealing with volunteers
- Customer and member service motivation
- High level of sound judgment
- High level of diplomacy and sensitivity when dealing with aggressive members and public
- Ability to cope under stressful conditions
- Ability to boil down information to communicate essentials quickly and effectively
- Appreciation for the value of lawyers and the legal system
- Commitment to quality
- Pleasant and Professional in attitude and demeanor
- Dependable
- Organized
- Conscientious
- Team Player
Physical Demands:
To perform the essential functions of this job successfully, an employee must meet the physical demands described here. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, talk and hear, frequently walk, occasionally stand, and stoop. The employee must occasionally lift and move up to 20 pounds.
Specific vision abilities required by this job include close vision.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.
Interested candidates should send a resume and cover letter to employment@nhbar.org.
Please reference “Sections/Member Engagement Coordinator” in your subject line.